Reaping the Rewards of Technology: Aiken Insurances Expand Dublin Head-Office Operations

Thu Feb 6 2020

Commercial lines broker Aiken Insurances has revealed how a number of technology efficiencies have helped them grow. The broker has been working alongside technology provider Open GI to implement a solution and streamline their operational tasks. As a result of this, Aiken’s capacity has increased by 40%.

Aiken’s William Irwin, CEO explained: “As a business you are always seeking to improve your operations, to increase sales and deliver exceptional customer service. We wanted to achieve greater efficiencies in our business and looked to our technology partner, Open GI to assist us. The additional technology we now have in place on our broking platform allows our teams to seamlessly generate client documentation and in turn provide our SME customers with quicker responses.

Irwin continued: “The new technology has allowed to also maintain all of our files online which means there is less need to maintain paper copies. In turn we now have more office space to help with our expansion plans, including recruitment and training additional staff to better serve our clients. We are exceptionally pleased with the new technology, it has been really straightforward to use and Open GI have provided guidance and training along the whole journey.”

Open GI’s Regional Manager, Robert Fitzsimons added: “We are delighted to see the impact our technology has made on Aiken Insurances’ business growth. They are a very forward-thinking broker and are passionate about their business. Impressively they have managed to turn the use of the new solution to their advantage and by growing their business means they can recruit more employees – which is great for the industry and local economy.”