Claims Team Manager

FRS Recruitment

Full Time

Position: Claims Team Manager
Company: FRS Recruitment
Location: Dublin 18
Contact: Maria Weafer
Contact Email:
Date Posted: 19th February 2024

Job Specification:

The Claims Team Manager is responsible for the strategic, technical and operational leadership of the claims function, role modelling and guarding company values. As a member of the senior management team, the Claims Team Manager is responsible for driving the development and implementation of effective claims practices that deliver business objectives – constantly striving to improve efficiency, productivity, accuracy and governance whilst delivering a great claims service.

The Claims Manager is accountable for the day to day performance of the claims function.

Key areas of responsibility include:

  • Providing strategic, operational and technical leadership to the claims team – developing a high performing culture, high team engagement and high personal commitment.
  • Leading a culture of continuous improvement within the claims team – encouraging and leading constant review of procedures and practices to ensure they remain optimal for the business, compliance and the consumer.
  • Leading the culture of compliance within the claims team – including maintaining documented oversight of governance and compliance (including but not limited to QA and appropriate KPIs).
  • Leading the development of, implementation of, and adherence to, effective claims management practices and procedures – including chronicling performance.
  • Leading the development and implementation of effective Fraud management strategies.
  • Leading the development and implementation of accurate Reserving Philosophies.
  • Monitoring productivity and individual queues in order to effectively distribute, prioritise and manage team work.
  • Identify skill and knowledge gaps and provide guidance, coaching and training to the claims team – building skills, knowledge, experience and succession.
  • Performance management of direct reports.
  • Ensuring the claims team comply with requirements of Capacity Provider contracts: developing / utilising KPIs for oversight.
  • Relationship management of Insurer partner counterparts as appropriate.
  • Management of the panel of appointed solicitors and investigators, including development of appropriate KPIs.
  • Professional vendor management – including tender management, contract negotiation, audit and development / use of commercial, compliance and service KPIs.
  • Supporting Underwriting with technical / operational expertise when developing new and existing products.
  • Management of personal caseload of complex cases.
  • Any other activities as may be required from time to time.

Key attributes / experience:

  • People leadership and performance management.
  • Collaborator and good communicator.
  • Technical and operational acumen.
  • Result orientated.
  • Innovative and flexible.
  • Curious self starter – with analytical mind
  • Exceptionally organised.
  • Able to define, monitor and interpret technical and operational KPIs.


  • Salary negotiable based on experience and qualifications
  • Annual Performance bonus
  • 25 days annual holiday plus bank holidays
  • Death in service/illness benefit after probation
  • Professional qualification sponsorship and examination bonus.

Ref: FRS 57679

Please respond with your Curriculum Vitae, in the strictest confidence, to:

Maria Weafer
FRS Recruitment
124 Lower Baggot Street
Dublin 2

We use cookies in order to give you the best possible experience on our site, for more information, please see our cookie policy.
Cookie Policy