Motor Claims / Injury Handler

Footprint Underwriting

Full Time


Position: Motor Claims / Injury Handler
Company: Footprint Underwriting
Location: Dublin 18
Contact: Samantha Richards
Contact Email: Samantha.richards@footprintunderwriting.ie
Date Posted: 23rd November 2023

Job Specification:

Application closing date:   15th December 2023

Competitive package, based on experience / qualifications.

Footprint are looking for both entry level and experienced motor claims handlers. You will be responsible for responding to the insurance needs of our customers, helping them navigate through the claims process.

As an integral member of the Claims Team you will support not only the effective handling of claims, but play a key role in helping us shape how we can improve for the future.

How will you provide a great claims service? Through:

  • Supporting and advising claimants throughout the process of their claim;
  • Prioritising your own caseload to meet deadlines, whilst providing a high quality of customer service;
  • Analysing the details for each claim made by a policyholder to establish whether it satisfies policy conditions;
  • Drawing on technical expertise to determine and apply effective claim management strategies, tailored to the circumstances of each individual file: including – consideration of required investigations, liability, quantum, fraud, negotiation and any other relevant factors;
  • Ensuring accurate information and documentation is collected and recorded throughout investigations;
  • Ensuring claims files remain accurate and up to date;
  • Liaising with solicitors, and other legal and claims professionals, to negotiate the terms of a claim to a successful outcome, as appropriate;
  • Focussing on controlling claim cost whilst meeting customer and regulatory expectations;
  • Where appropriate, processing of provider bordereaux such as windscreen, car rental and motor assessor invoices; and,
  • Acting within agreed authority limits.

Being a small team means great opportunities to –

  • Work collaboratively with, and learn from, other internal departments such as underwriting and compliance;
  • Work closely with senior management, having significant industry experience;
  • Work closely with external experts to achieve successful claim outcomes and provide great customer service; and,
  • Become part of a growing business.

We support professional examinations / designations and reward achievement of APA, CIP, MDI and ACII. Whilst motor claims handling experience is preferred, it’s not essential – in role development will be provided.

About Footprint Underwriting

Footprint Underwriting is a dynamic and innovative Underwriting Agency based Leopardstown.

We are an Irish company, owned and managed by Simon Richards, distributing general lines insurance products through a network of independent Insurance Brokers in the Republic of Ireland.

As a small company we can focus on your development and, provide direct access to Directors and professionals with significant experience in claims, underwriting, compliance and portfolio and pricing management.

We have a great team, who are committed to providing outstanding levels of underwriting support and claims service to both our Brokers and Customers. We are looking to grow and need likeminded, team players – does that sound like you?


Please respond with your Curriculum Vitae, in the strictest confidence, to:

Samantha Richards
Footprint Underwriting
First Floor,
Whelan House,
South County Business Park,
Leopardstown,
Dublin,
D18 T9P8
Samantha.richards@footprintunderwriting.ie


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