Motor Claims Team Manager

Footprint Underwriting

Full Time


Position: Motor Claims Team Manager
Company: Footprint Underwriting
Location: Dublin 18
Contact: Samantha Richards
Contact Email: Samantha.richards@footprintunderwriting.ie
Date Posted: 23rd November 2023

Job Specification:

Application closing date:   15th December 2023

Competitive package, based on experience / qualifications.

The Claims Team Manager is responsible for the strategic, technical, and operational leadership of the claims function, role modelling and guarding company values. As a member of the senior management team, the Claims Team Manager is responsible for driving the development and implementation of effective claims practices that deliver business objectives – constantly striving to improve efficiency, productivity, accuracy, and governance whilst delivering a great claims service.

The Claims Manager is accountable for the day-to-day performance of the claims function.

Key areas of responsibility include:

  • Providing strategic, operational, and technical leadership to the claims team – developing a high performing culture, high team engagement and high personal commitment.
  • Leading a culture of continuous improvement within the claims team – encouraging and leading constant review of procedures and practices to ensure they remain optimal for the business, compliance, and the consumer.
  • Leading the culture of compliance within the claims team – including maintaining documented oversight of governance and compliance (including but not limited to QA and appropriate KPIs).
  • Leading the development of, implementation of, and adherence to, effective claims management practices and procedures – including chronicling performance.
  • Leading the development and implementation of effective Fraud management strategies.
  • Leading the development and implementation of accurate Reserving Philosophies.
  • Monitoring productivity and individual queues in order to effectively distribute, prioritise and manage teamwork.
  • Identify skill and knowledge gaps and provide guidance, coaching and training to the claims team – building skills, knowledge, experience and succession.
  • Performance management of direct reports.
  • Ensuring the claims team comply with requirements of Capacity Provider contracts: developing / utilising KPIs for oversight.
  • Relationship management of Insurer partner counterparts as appropriate.
  • Management of the panel of appointed solicitors and investigators, including development of appropriate KPIs.
  • Professional vendor management – including tender management, contract negotiation, audit and development / use of commercial, compliance and service KPIs.
  • Supporting Underwriting with technical / operational expertise when developing new and existing products.
  • Management of personal caseload of complex cases.
  • Any other activities as may be required from time to time.

Key attributes / experience:

  • People leadership and performance management.
  • Collaborator and good communicator.
  • Technical and operational acumen.
  • Result orientated.
  • Innovative and flexible.
  • Curious self-starter – with analytical mind
  • Exceptionally organised.
  • Able to define, monitor and interpret technical and operational KPIs.

About Footprint Underwriting

Footprint Underwriting is a dynamic and innovative Underwriting Agency based Leopardstown.

We are an Irish company, owned and managed by Simon Richards, distributing general lines insurance products through a network of independent Insurance Brokers in the Republic of Ireland.

As a small company we can focus on your development and, provide direct access to Directors and professionals with significant experience in claims, underwriting, compliance and portfolio and pricing management.

We have a great team, who are committed to providing outstanding levels of underwriting support and claims service to both our Brokers and Customers. We are looking to grow and need likeminded, team players – does that sound like you?


Please respond with your Curriculum Vitae, in the strictest confidence, to:

Samantha Richards
Footprint Underwriting
First Floor,
Whelan House,
South County Business Park,
Leopardstown,
Dublin,
D18 T9P8
Samantha.richards@footprintunderwriting.ie


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