Personal Injury Claims Handler

FRS Recruitment

Full Time

Position: Personal Injury Claims Handler
Company: FRS Recruitment
Location: Dublin 16
Contact: Jean Lawless
Contact Email:
Date Posted: 19th February 2024

Job Specification:

Working closely with the wider claims function and the underwriting departments, the ideal candidate will have 3 to 4 years relevant claims handling experience in Motor/EL/PL.  They must be a minimum of APA qualified or grandfathered, ideally working towards CIP

Key Duties / Responsibilities: 

The duties and responsibilities of the role of the Personal Injury Claims Handler will include but will not be limited to:

  • Providing excellent customer service for customers whilst ensuring all critical data is captured at notification stage as accurately as possible.
  • Handling all incoming communication proactively to ensure the early and cost-effective resolution of all claims
  • Dealing with all incoming correspondence from claimants, assessors, garages, solicitors, Injuries Board and other interested parties to ensure that there is no escalation of claim duration and duration related costs i.e. escalation/car hire/costs
  • Desktop investigations of claims at the initial stage and where possible decide on and confirm indemnity and liability.
  • Negotiating settlements of claims in a professional and fair manner with all interested parties.
  • Handling an assigned workload of claims through to final settlement
  • Reporting to Claims Manager with any changes in the complexity of claims, ensuring they are identified and dealt with appropriately.
  • Conducting regular file and reserve reviews ensuring service standards/quality are in accordance with agreed SLA’s
  • Managing personal performance targets to ensure all personal and team targets are met
  • Carrying out such duties as management may require from time to time.

Key Skills:

  • Ideally three to four years Personal Injury claims handling required.
  • APA/Grandfathered status, ideally working towards CIP.
  • Customer-focused and ability to agree ‘win-win’ situations.
  • Awareness of Underwriting Principles and applicable legal and liability knowledge, claims regulations, compliance (CPC) & motor legislation.
  • Methodical & structured approach to work demonstrating good problem-solving skills.
  • Excellent negotiation and decision-making skills.
  • Ability to work on own initiative.
  • Flexible with the ability to manage and prioritise the workload in order to fully deliver on objectives.
  • Excellent communication & telephone skills
  • The ideal candidate will be a team player with a positive attitude, be proactive and highly motivated.


Salary: Competitive DOE, plus annual bonus

Hours 9  5.30 (Mon-Thur) + 9-5 (Fri)

Hybrid 50%Sports & Social Club 

Ref: FRS58322

Please respond with your Curriculum Vitae, in the strictest confidence, to:

Jean Lawless
FRS Recruitment
124 Lower Baggot Street
Dublin 2

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