Personal Lines Customer Service Advisor

FRS Recruitment

Full Time

Position: Personal Lines Customer Service Advisor
Company: FRS Recruitment
Location: Galway
Contact: Jean Lawless
Contact Email:
Date Posted: 1st December 2023

Job Specification:

Do you want join a progressive working environment in a company that will support your development and will help you to achieve your career goals?

Our client, with over forty proud years in the insurance industry, is continuing to grow as a business and providing successful careers to all team members. Our clients are at the forefront of everything we do, protecting what is most important to their customer is most important to them.  If you feel this aligns with your career goals then we’d love to hear from you. This role is available for those who have a background in insurance and also those who have a strong customer focus and wish to start a career in insurance. As part of the team, you will receive a competitive salary and benefits package, whilst also being financially supported with professional insurance qualifications.

Customer Service Advisor

Located: Galway


  • Promote and generate new business, across all personal lines classes – Motor, home, farm, van, health and marine.
  • Process policy queries and changes in line with existing client’s needs.
  • Support of the annual renewal cycle, ensuring client retention.
  • Support day to day administrative needs associated with client’s personal lines policies.
  • Identify cross sell opportunities by asking clients what other insurance needs they have.
  • Provide an excellent client experience and ensure positive engagement.
  • Work collaboratively and flexibly to support goal achievement.
  • Ensure compliance with CBI, CPC, GDPR & internal policies at all times.
  • This role supports clients both face to face and over the telephone.



  • Experience and knowledge in a personal insurance environment is required.
  • APA/ CIP qualified is an advantage.
  • You will be customer-focused, and committed to providing an excellent service to our clients
  • Strong interpersonal skills are essential


Competitive Salary DOE

Performance Bonus:

Wellbeing Day:

Death in Service Benefit

Self contributory Group scheme (Irish Life Health)

Insurance exams fully funded plus insurance institute membership paid for on an annual basis

Ref: 58698

Please respond with your Curriculum Vitae, in the strictest confidence, to:

Jean Lawless
FRS Recruitment
124 Baggot Street Lower, Dublin 2, D02 R978

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