Senior Claims Handler

Footprint Underwriting

Full Time

Position: Senior Claims Handler
Company: Footprint Underwriting
Location: Sandyford, Dublin 18
Contact: Samantha Richards
Contact Email:
Date Posted: 24th January 2020

Job Specification:

Who are Footprint Underwriting?

Footprint Underwriting is a dynamic and innovative Underwriting Agency founded late 2012 and based in Sandyford, Dublin 18.

Comprising of a team of highly skilled and experienced people, we aim to provide competitive insurance products with market leading cover and service.

As an Underwriting Agency we work alongside, and on behalf of, quality rated Insurers. Under a delegated authority we perform both Underwriting and Claims Handling functions – undertaking a variety of activities including:

  • Portfolio pricing and underwriting,
  • Portfolio analysis,
  • Product distribution,
  • Policy management and
  • Claims management.

We pride ourselves on delivery providing a quality service to our Insurers, our Brokers and our Policyholders and Claimants. To provide a consistently great service, we need great people.

If you want to join a dynamic and growing team, with commitment to your development, read on.

The Senior Claims Handler is responsible for the proactive and professional management of claims. As a senior member of the claims team, the Senior Claims Handler is responsible for delivering a superior claims service for customers / claimants, whilst supporting the Team Manager in managing the professionalism, efficiency, productivity and accuracy of the claims team.

Key areas of responsibility include:

Professional claims management of own allocated caseload ensuring:
a) timely and effective investigations and decisions
b) early identification and management of cover difficulties / fraudulent or exaggerated circumstances / recovery opportunities
c) continuous commitment to file accuracy – including effective reserving
d) delivery of a great service for customers
e) personal adherence to internal technical, operational and compliance procedures and practices – including Insurer Claims Handling Agreements.

Demonstrating personal commitment to, and supporting the Claims Team Manager in leading:
a) high engagement and high performance culture in the Claims Team
b) delivery of a professional claims management service
c) continuous improvement (in the business, in governance and for consumer service).

Providing operational and technical support to the claims team – delivering coaching and training as required.

Supporting the Claims Team Manager in monitoring and managing the effective distribution of team workload – optimising productivity.

Management of service providers as allocated.

Support underwriting colleagues with sharing of technical claims knowledge.

Supporting the Senior Management Team in the development and delivery of effective Operational and Technical Management Information as required.

Any other activities as may be required.

Key Attributes / experience:

Team Player
Good verbal and written communication
Technical claims handling experience
Able to balance achieving results whilst delivering a great service
Curious and analytical
Organised / able to prioritise
Able to define, monitor and interpret technical and operational KPIs


Please submit CVs to Samantha Richards –

Please respond with your Curriculum Vitae, in the strictest confidence, to:

Samantha Richards
Footprint Underwriting
Level 1 - The Chase, Carmanhall Road, Sandyford, Dublin 18.