Annual Consumer Protection Outlook Report

Wed Apr 1 2020

As part the Central Bank of Ireland’s consumer protection work, they have publishing the 2020 Consumer Protection Outlook.

The purpose of the report is two-fold.  Firstly, it seeks to inform regulated financial services providers of the key risks they see to consumers of financial services in the year ahead and to set out our expectations of what firms should do to mitigate those risks.

Secondly, it communicates the Central Bank’s own consumer protection priorities including the key policy and supervisory work they undertake this year. The CBOI’s priorities are informed both by their sectoral risk analysis and assessment of where their interventions have the greatest potential to minimise risks for consumers.

Please read here the consumer-protection-outlook-report-2020

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