Brokers Ireland’s Annual Excellence Survey 2021

Thu Oct 21 2021

Benchmark Performance of Life, General and Mortgage Providers – Have Your Say!

Dear Member,

Brokers Ireland annual Members Excellence Survey for product providers across life, non-life and mortgage business is open for members to complete until Friday, 12th November 2021.

The 2021 Excellence Survey is based on Brokers experiences of life and general insurance providers and mortgage lenders across a range of metrics including products, pricing, Broker support and technical co-operation. The purpose of this research is to benchmark the performance of insurers over the past 12 months and assess the level of satisfaction amongst Brokers across service offerings. The data gathered will provide valuable insight into the current state of the market across life, general and mortgage providers.

Each insurer/product producer will be ranked on the basis of data collected from a Broker who has dealt with the provider in the previous twelve months. The survey is targeted at the principal(s)/office managers of each member firm.

We are aware of members dissatisfaction with recent service levels received from some insurance and lender providers. In response to this, Brokers Ireland have been meeting regularly with insurers to address issues and to make providers aware of our members experiences and the negative impact that this has created on their businesses.

This survey provides an opportunity for you to ‘have your say’ by highlighting issues and offering constructive feedback which will help to improve how providers deal with the Broker channel.

The research, which is the most comprehensive survey of Insurance providers in the Irish marketplace and the survey findings will be published in December 2021.

A link to the General; Life and Mortgage provider surveys will be sent directly to members over the coming days and we ask that you complete the survey which is relevant to your business (or both if applicable ie. Life and Mortgage).  The questionnaire should take no more than 15 minutes to complete.

Thank you for your support on this and we look forward to receiving your completed survey by Friday 12th November 2021.



Diarmuid Kelly

CEO, Brokers Ireland

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