Central Bank of Ireland: Consumer Protection Outlook Report 2023

Tue Mar 14 2023

The Central Bank published its Consumer Protection Outlook Report on the 13th of March.   The report outlines the five key drivers of consumer risk for consumers of financial services in Ireland in this changing and challenging economic environment.

  • The changing operational landscape;
  • Poor business practices and weak business processes;
  • Ineffective disclosures to consumers;
  • Technology-driven risks consumer protection; and
  • The impact of shifting business models

These risk drivers reflect the feedback and engagement from stakeholders through their engagements over the last year.  A summary of the outlook report is available for members in the following location in the members area of the website: Compliance-support/central-bank-codes-handbooks/industry correspondence


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