Central Bank of Ireland: Consumer Protection Outlook Report 2023

The Central Bank published its Consumer Protection Outlook Report on the 13^th of March.   The report outlines the five key drivers of consumer risk for consumers of financial services in Ireland in this changing and challenging economic environment.

• The changing operational landscape;
• Poor business practices and weak business processes;
• Ineffective disclosures to consumers;
• Technology-driven risks consumer protection; and
• The impact of shifting business models

These risk drivers reflect the feedback and engagement from stakeholders through their engagements over the last year.  A summary of the outlook report is available for members in the following location in the members area of the website: Compliance-support/central-bank-codes-handbooks/industry correspondence