News & Events

Financial Services Ombudsman Annual Review Summary 2017

Thu Apr 12 2018

The Financial Services Ombudsman Bureau (FSOB) received a total of 4716 complaints were received by the office in 2017, which compares to 4513 complaints received in 2016. The 2017 total included 178 ineligible complaints, leaving a balance of 4538 eligible complaints. Of the 4538 eligible complaints received in 2017, 52% related to banking products and 42% related to insurance.

The remaining 6% concerned investment products and services. At the end of 2017 the FSO had 3,134 complaints on hand which they transferred to the Office of the Financial Services and Pensions Ombudsman.

To read the full report, please link on the document below:

Summary of FSO Annual Review 2017