Members Excellence Survey 2022

Wed Aug 31 2022

Benchmark the Performance of Life, General, and Mortgage Providers – Have Your Say!

Brokers Ireland’s annual Members Excellence Survey for product providers across life, general insurance, and mortgage business is currently open for members to complete and submit online.

The 2022 Excellence Survey is based on Broker’s experiences with life and general insurance providers and mortgage lenders across a range of metrics including products, pricing, Broker support, and technical cooperation. The purpose of this research is to benchmark the performance of insurers/lenders over the past 12 months and assess the level of satisfaction amongst Brokers across service offerings. The data gathered will provide valuable insight into the current state of the market across life, general and mortgage providers.

Each insurer/product producer/lender will be ranked based on data collected from a Broker who has dealt with the provider in the previous twelve months. The survey is targeted at the principal(s)/office managers of each member firm.

We are aware of members’ dissatisfaction with recent service levels received from some insurance providers/lenders. In response to this, Brokers Ireland has been meeting regularly with insurers to address issues and to make providers aware of our member’s experiences and the negative impact that this has created on their businesses.

This survey provides an opportunity for you to have your say by highlighting issues and offering constructive feedback which will help to improve how providers deal with the Broker channel.  The Excellence Survey research results will be announced in November 2022.

A link to the life, general insurance, and mortgage provider surveys has been sent directly to members.  Thank you for your support on this and we look forward to receiving your completed survey responses over the coming weeks.

All completed surveys will be automatically included into a draw with a chance to win a €350 voucher of your choice. Thank you for your support on this and we look forward to receiving your completed survey by Friday 30th September 2022.

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