10th March 2021

Dealing with Complaints

Presented by Keith Smyth, Smyth Solicitors


Podcast Details:

Brokers Ireland is inviting our Insurance and Financial Broker members to join us to attend a webinar on “Dealing with Complaints”. The presentation will be delivered by Keith Smyth, Smyth Solicitors and will cover the following items:

  1. Brokers’ duties to clients in the sale of products and services;
  2. Regulated v. unregulated activities of brokers;
  3. How brokers can respond to data access requests;
  4. Clients’ right of appeal/complaint to regulators
    4.1 Complaints to the Data Protection Commission;
    4.2 Complaints to the Financial Services and Pensions Ombudsman of Ireland.
  5. Potential approaches by brokers to legal and contentious matters that can arise.

PLEASE NOTE: Brokers Ireland Podcast series are pre-recorded presentations and therefore DO NO qualify for CPD accreditation. If you have any other queries, please contact Brokers Ireland info@brokersireland.ie


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