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Complaints Management Webinar – Handling Complaints in With a Customer-Centric Approach

Presented by Grant Thornton

Wednesday 01 November 2023


Webinar Details:

Complaints Management Webinar:

With increasing customer expectations, more onerous regulatory pressures, rising customer vulnerability and a competitive financial services marketplace, efficient and effective management of complaints is integral to customer experience, retention, and continued loyalty.

Grant Thornton’s team of banking and insurance professionals includes experts in complaints management. We have leveraged our industry experience and regulatory insights to develop best-in-class frameworks. We are acutely aware of the need to maintain fair and consistent outcomes for customers, and to balance this with sustainable management of operational costs. Our framework ensures that all complaints are handled with a customer-centric approach in a way that protects your reputation.

Our complaints and remediation experts Brian Duffy and Cathie Farrell will walk Brokers Ireland members through best practices in end-to-end complaints management, addressing regulatory requirements, management of complex complaint cohorts, time-sensitive customer issues, and the importance of efficient and effective record keeping.

We look forward to seeing you there.

One hour CPD will be applied for this webinar (subject to accreditation approval) for members who attend the full webinar duration.


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