Grant Thornton Customer Experience webinar: Commercial lines- Business Insurance
Presented by Hesus Inoma, Digital & FinTech and Cian Dolphin, Digital Designer, Grant Thornton
Monday 06 December 2021
Interested in learning how User Experience (UX) design can help you meet your business goals and overall product offering within the Commercial Insurance industry? This webinar will be a valuable starting point for any Broker looking to improve the experience of their customers, which often can be an afterthought for many businesses. User experience research helps to give a solid and deep understanding of the needs of your customers, backed by real-world data, which can help shape a more intuitive product and customer journey.
During this webinar, we will walk you through how you can learn to identify your customers’ pain points through different stages of your buyer journey, which can be documented and in turn be used to optimise and improve the overall customer experience. As well as that, we will also introduce you to a wide range of tools that can be used to begin your roadmap for improving user experience within your business.
ABOUT THE SPEAKERS
Hesus Inoma leads the Digital & FinTech practice at Grant Thornton Ireland. He joined Grant Thornton in 2019, having previously worked in a number of large Financial Services firms, before exiting his own award winning international FinTech business. Since joining Grant Thornton, Hesus has led the establishment of the Open Finance Hub whose goal is to enable clients to research, innovate, test, implement and optimise tech solutions to address business problems in a safe and secure environment.
Cian Dolphin is a specialising in User Experience and User Interaction development and design. Cian joined the Digital & FinTech Team of Grant Thornton Ireland in 2021. Since joining the team, Cian has been actively involved in the design and development of custom-built solutions for Domestic and International clients.